Privacy policy

We process personal data that you provide when using this website (e.g. name, email address, phone number, IP address or browser data). This data is used exclusively to provide and improve our services and ensure the secure operation of the platform.

This website and its services are hosted on servers provided by a hosting provider in a data center in Switzerland. The hosting provider automatically collects and stores technical log data (e.g. IP address, date and time of access, browser type, operating system) to ensure the stability, security, and availability of the platform.

For interactive features involving file or media uploads (such as in our job portal and application process for CVs, certificates, and application documents, as well as editorial location imagery), we use Google Cloud Storage (Google LLC). The documents and media you upload are stored securely, and are processed exclusively for the intended purpose (e.g. for processing your job application by the respective swimming pool operator).

To ensure a uniform and appealing visual presentation of our platform, we use web fonts and icons provided by Google (Google Fonts and Material Symbols). When loading our pages, your browser establishes a connection to Google's servers, which may transmit technical information (particularly your IP address as well as browser and operating system details) to Google. This serves our legitimate interest in providing a fast, technically optimized, and consistent presentation of our online services.

To protect our forms and interactive services against automated attacks, spam, and malicious bots, we use security services provided by Cloudflare (in particular Cloudflare Turnstile). Cloudflare analyzes technical parameters of your visit (such as IP address, mouse movements, dwell time, and browser header information) to distinguish genuine human users from automated programs. This processing is carried out to prevent abuse and ensure the stability and security of our platform.

When you purchase tickets, season passes, vouchers or courses in our online shop, we collect the information required for order fulfillment and ticket delivery (e.g. first and last name, email address, billing address and, if applicable, ticket holder details). Payments are processed via certified payment service providers (e.g. Worldline / Saferpay). We do not store sensitive payment credentials (such as full credit card numbers or CVC codes); these are encrypted and processed directly by the respective payment provider.

We want to understand how our platform is used in order to continuously improve it and fix errors more quickly. For this we use the privacy-friendly analysis tool Umami. To guarantee maximum data sovereignty, we host Umami ourselves. This means: All collected data remains entirely in our own infrastructure. Under no circumstances is data shared with third parties (such as large advertising or analytics networks). Statistical Analysis (default): We collect purely functional data such as page views, dwell time or the browser type used. This happens completely without cookies and without the creation of personal profiles. Usage Analysis (only with your consent): If you give us your consent, we visually analyze the interactions on our website (e.g. through heatmaps or the recording of session replays). This helps us to find errors and improve the design for you. Your privacy is important to us: The data is processed pseudonymously, and all form or text inputs are automatically masked (made unreadable), so that at no time can personal data or passwords be viewed. Usage analysis takes place exclusively on the basis of your active consent.

Our website uses technically necessary browser storage mechanisms (specifically Local Storage and Session Storage) for smooth operation. These store purely functional information, such as shopping cart contents, selected language, or temporary session state. No third-party advertising or tracking cookies are used.

When you place orders or submit inquiries through our platform, we use your email address to send transaction-related messages (e.g. order confirmations, tickets with QR codes, receipts) and to respond to your requests.

For login and access services (e.g. for pool operators), minimal identification data (e.g. email address, user ID, authentication tokens) is stored to enable secure access to protected management areas.

We process and store personal data only for as long as necessary for the respective purpose or as required by statutory retention periods (e.g. the 10-year retention requirement for accounting records under Art. 958f of the Swiss Code of Obligations). Data is subsequently deleted or anonymized.

To best protect your data, this platform employs modern encryption standards (SSL/TLS via HTTPS). All data transmitted between your browser and our Swiss servers is fully encrypted.

You have the right to access, rectification, deletion and data portability in accordance with the revised Swiss Federal Act on Data Protection (revFADP, Art. 25 et seq.).

If you have any questions or concerns regarding data protection, please contact us at: info@badiportal.ch.